Need to Know More?

Find quick answers about our meals, delivery, catering services, and ordering process so you can enjoy Smokey Jollof without any confusion.

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Frequently Asked Questions

What areas do you deliver to?

We deliver across Lagos, with the exception of few on-forwarding locations. Click here to see our delivery locations in Lagos. For other locations, please contact us in advance and we’ll work with you on logistics.

How do I place an order?

You can place an order via our website, by creating an account or as a guest. Choose your menu items, add to cart, select your delivery location or pickup option, if you wish to pickup, and complete payment. You may also call +234 909 000 0578 or +234 817 000 0628 for assistance. Please note that creating an account on our website gives you loyalty rewards on every order and the loyalty points can be redeemed anytime.

What payment methods do you accept?

We accept major credit/debit cards (Visa, MasterCard, Verve cards) and likely other online payment gateways. We also accept online transfer via our payment gateway (FlutterWave and Paystack).

Can I place a bulk / event catering order?

Yes! You can place bulk orders. Please notify us ahead to enable us to prepare and make a sumptuous meal for you.

We also specialise in catering for events, parties and corporate gatherings. Catering orders start from ₦100,000. You can send us a direct message or send us an email at service@smokeyjollof.com. Please remember to state your guest-count, menu preferences and date so we can provide a quote.

How do I track my delivery?

You can follow up with our customer service team to inquire about the status of your order, they will provide you with the details of the delivery person, so that you can monitor their arrival at your location.

How fresh are your meals?

Our daily menu is freshly prepared each day, using premium ingredients and traditional methods. Nobody beats Smokey Jollof.

What if there is a problem with my order (wrong item, missing item, late delivery)?

Please contact our customer support team immediately via the phone numbers or email csr@smokeyjollof.com. We’ll review the issue and arrange a solution either replacement, refund (where applicable) or credit toward your next order.

Can I modify or cancel my order?

You may request modification or cancellation prior to preparation/dispatch. Once the order is in preparation or has been dispatched, cancellation may not be possible, but please contact us and we’ll assess on a case-by‐case basis.

Food allergies or special dietary needs?

Please notify us of any dietary restrictions or allergies when placing your order. We will endeavour to accommodate your request but may not always guarantee full separation of allergens due to our production processes.

Do you have a loyalty or reward programme?

Yes! If you create an account on our website, you earn a loyalty point every time you buy through our website, which you can redeem on your next order. Regular customers earn points with each order and can unlock exclusive rewards and discounts.

Recognitions

Awards & Achievements

We’re 100% Recommended

See What Our Clients are Saying

“Customer service response was super fast (just like in December), the ordering process was seamless, my order was delivered earlier than expected, hot and well packaged (not a single spill of the Ofada oil and pepper soup). Well done to the dispatch rider. Great job, Smokey Jollof Team!”

Tomilola Tomilola

Local Guide Level 2

"I placed a last minute order this vendor for my niece and nephew for Easter. They responded promptly, took my order and had the food delivered the next day fresh and hot. My sister and kids enjoyed the foods. The jollof rice tasted exactly as advertised. Thank you Smokey for a great service and delicious meal."

Samantha Edeh

Local Guide Level 5

"For a first time customer, i was really impressed, i had loads of questions and the customer care rep was patiently replying all, when my order came the dispatch rider was very formal and polite and when i tasted the food, that smokey jollof taste was heavenly and the barbecue was everything, for such taste, that was the most affordable food i have ever eaten in lagos..."

Nwamaka Onyekaokwu

Local Guide Level 2

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Every dish is crafted with passion and the freshest ingredients. Join us for a warm, flavorful experience inspired by tradition and made with love.

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