Introduction
We are committed to protecting your personal information. This Privacy Policy explains the types of data we collect, how we use it, share it and safeguard it.
Information We Collect
a) Personal Identification Data: name, email address, phone number, delivery address when you place an order.
b) Payment Data: credit card details or payment method (handled via our secure payment gateway, we do not store full card details unless necessary).
c) Usage Data: how you use our website, order history, device and browser information, IP address, cookies.
d) Communications: messages exchanged, feedback you give, customer service interactions.
How We Use Your Information
We use your information to:
- Process and fulfil your orders;
- Communicate with you, including confirmations, receipts, service updates and marketing (if you permit);
- Improve our services, website functionality and user experience;
- Administer loyalty and rewards programmes.
Sharing Your Information
We may share your data with:
- Our trusted delivery partners who need certain details to fulfil the service.
- Payment processors;
- Legal/regulatory authorities when required by law;
- We do not sell your personal data to third-parties for marketing.
Data Security
We implement reasonable technical and organisational measures to safeguard your data (encryption, secure access). However, no system is 100% secure; we cannot guarantee absolute security.
Retention
We will keep your personal data for as long as needed to fulfil the purposes listed above and as required by law (for example, for tax/accounting records).
Your Rights
Depending on applicable law, you may have rights to:
- Access your personal data;
- Correct or update your data;
- Request deletion of your data;
- Object to or restrict processing;
- Withdraw your consent where we rely on it; To make a request, contact service@smokeyjollof.com — we will respond within a reasonable timeframe.
Cookies & Tracking
Our website uses cookies and similar technologies to enable functionality, improve performance and provide analytics. You can set your browser to refuse cookies, but certain features may then not work fully.
Children’s Privacy
Our services are not directed to children under the age of 13 (or the minimum legal age in Nigeria). We do not knowingly collect personal data from children.
Changes to this Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website with a revised “Last Updated” date. Your continued use of our services implies acceptance of changes.
Contact Us
If you have questions or concerns about this Privacy Policy, contact:
Smokey Jollof
Address: 11A, Oguntona Crescent, Gbagada Phase I, Lagos
Phone: +234 909 000 0578 / +234 817 000 0628
Email: service@smokeyjollof.com
